Top officials from Toyota Motor Corporation (TMC) and Toyota distributors from the GCC have convened in Bahrain to attend the 2018 Toyota Middle East Customer Service Conference.
The conference, which took place over two days, brought together top executives from Japan and the GCC to discuss TMC’s ambitious plans for the region with a focus on customer service excellence. Bahrain was chosen as the host country because of its excellent geographic location with accessibility to all necessary services as well as being one of the benchmarks for Toyota excellence in the region.
The first day focused on Toyota’s philosophy of Kaizen, one of the company’s core values. The Japanese term, which means 'continuous improvement', is a philosophy that helps ensure maximum quality, the elimination of waste, and improvements in efficiency, both in terms of equipment and work procedures. Kaizen improvements help deliver the best quality service and highest value for money to the customers.
During the second day, the delegates visited the new EKK Training Center in Toyota Plaza and had a practical session on the latest diagnosis and resolution methods.
Earlier, Ebrahim K. Kanoo, the exclusive distributor for Toyota Vehicles in Bahrain had welcomed the delegates at a dinner hosted by the board of directors and senior management at the Gulf Hotel.